Shipping policy

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed. Processing excludes weekends and U.S. public holidays. We will contact you if an issue is expected to materially delay processing.

Destination And Delivery Estimates

We currently sell and ship to customers in the United States. Estimated transit time is 5–8 business days after dispatch. This is an estimate, not a guaranteed delivery date. Carrier delays, severe weather, peak-season volume, address errors, and other events outside our reasonable control may affect delivery.

Shipping Charges

Any shipping charge or discount that applies to your order will be shown at checkout before payment. Please review the final order total before completing your purchase.

Address Details And Tracking

Please provide a complete and accurate delivery address. If you notice an error, contact us promptly at info@bigandtallmartl.shop. We can only change an address before the order has been fulfilled. Where tracking is available, shipment details will be sent to the email address provided at checkout.

Delays, Missing Parcels, And Returned Shipments

If tracking appears delayed or has not updated, contact us at info@bigandtallmartl.shop with your order number. You may also wish to check with household members, neighbors, and the carrier.

If a parcel is returned because an address was incomplete or delivery could not be completed, contact us to discuss available options. We will disclose any additional shipping charge before arranging a reshipment.

If we cannot ship within the stated time, we will notify you of the delay and revised estimate and provide the options required by applicable law, including cancellation and a refund where applicable.

Shipping Support

Email info@bigandtallmartl.shop or call +1 913-449-3987 for help with a shipment.