Refund policy

 

Thank you for shopping with Bigandtallmartl.shop. Please review the return information below before placing an order.

Return Window

You may request a return within 30 business days after your order is delivered. Please email info@bigandtallmartl.shop before sending an item back so we can confirm eligibility and provide return instructions.

Return Address

Approved returns should be sent to:

630 Elm St

Lawrence, KS 66044

United States

Please contact us before mailing a return. Items sent without prior instructions may take longer to process or may not be accepted.

Return Condition

Items must be unused, clean, and in the condition received. Wearable items must be unworn. Please include the original packaging and any parts or accessories where reasonably possible.

For hygiene and safety, baby accessories, socks, and similar personal-use items must be unused and in their original condition. This condition does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

Return Shipping

Unless an item is faulty, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping. Original shipping charges, if any, are refundable only where required by law. We recommend using a trackable shipping service and keeping proof of postage.

Damaged, Faulty, Or Incorrect Items

Email info@bigandtallmartl.shop as soon as possible after delivery. Include your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution, which may include a replacement or refund as required by applicable law.

Refunds

After we receive and inspect an eligible return, we will email you with the decision. Approved refunds will be issued to the original payment method within 7 business days after approval. Your bank or payment provider may need additional time to post the refund. If you have not received the refund after that period, contact us at info@bigandtallmartl.shop.

Order Cancellations

Contact us promptly if you need to cancel or change an order. Changes can only be made before fulfillment begins. If the order has already shipped, please follow the return process above.

Nothing in this policy limits consumer rights that cannot legally be excluded.